12 Reasons Why Eleanor Ray is a Facilitator's Best Friend
The Learning Needs & Resources AssessmentIn a recent conversation with a friend, I was reminded about the importance of learning as much as you can about the participants at your workshop before hand so that you can design a learning experience that is accountable, relevant and immediate for them.
Dialogue Education guru :-) and founder of Global Learning Partners, Jane Vella, suggests that we conduct a "Learning Needs and Resources Assessment (LNRA)" (a.k.a. "Eleanor Ray" if you say it too quickly).
You can conduct an LNRA by:
Asking: about their prior learning, current work, successes/challenges with the topic, what they want to learn, etc. either in person, by phone/email or via a web-based survey.
Studying: reports, evaluations, websites, previous workshop designs and feedback forms, guide books, etc.
Observing: the learners' situation, work place, community, their online social media, etc.
(For more on this, I highly recommend Jane's landmark book, Learning to Listen, Learning to Teach: The Power of Dialogue in Educating Adults (Jossey Bass, 2002, 2nd Edition) -- see Chapter 4).
Why Should You Conduct an LNRA?
As a designer and/or facilitator, I have found that conducting an LNRA before the workshop can help you:
1. Establish a relationship with the students before the workshop begins by setting a personal tone and inviting them to prepare for the course.
2. Remind the learners about the broad parameters of the course (why, when, where) so that there is no confusion on start times, location, logistics, etc.
3. Demonstrate Accountability to the learners needs by asking for their input before you finalize the learning design. It’s a chance to present the proposed program and ask them to name what they see as most relevant from that range of content and to suggest what else you might want to look at. Sometimes this results in big changes to your design, but even if not, it confirms that you are on the right track.
(NB: the final decision about the course design, however, rests with you as the designer/facilitator. As Jane says, "Learners' expectations inform the design; they do not form the design").
4. Preview the proposed Achievement-Based Objectives (vs. just an agenda for the day), you can convey to them the depth of learning (i.e., following Bloom's Taxonomy) that they can expect to engage in for each content area.
5. Inquire about their previous experience (both general and with the topic), thus demonstrating Respect for their previous learning and experience, and allowing you to create ABOs and Learning Tasks that are Safe and appropriate for the majority of the learners.
6. Assess their comfort level with the content and previous experience so that you can be confident that the participants will be Resources for each other's learning (hence the “R” in LNRA). This takes the pressure off you to be the expert because you can know you can draw on their experience, knowledge and wisdom. Alternatively, if everyone is generally new to the topic, you'll know before hand what additional information you should provide.
7. Build "buy-in" to the program before you start the workshop, thus avoiding the problem of people arriving and saying, "I thought this course was about....".
8. Assess their emotional (Affective) state and motivation for taking the workshop ahead of time. There is a big difference between someone who says, “I’ve been waiting for this workshop all my life” and someone else who says, “My parole officer sent me.”
9. Ask about any other special learning needs: language, caffeine/non-caffeine, scheduling, transportation, mobility, vision, hearing, kosher/halal/vegan/diabetic, learning style, etc. This information is invaluable in creating a safe and welcoming environment for the learners.
10. Suggest some pre-course reading, listening, or viewing or other preparation that they need to do beforehand.
11. Provide some "baseline data" on where the learners are starting from so that you can assess their progress during and after the course. You can compare this to the post-course feedback forms to assess their most significant learning, how their attitudes have shifted, etc. This is incredibly useful when doing a learning evaluation.
12. Understand their work or community environment, and the challenges they will encounter when they return home so that you can design appropriate Transfer Objectives and create realistic Learning Tasks.
Sharing the LNRA Findings
An LNRA is a two-way communication process; it is never just an "extractive" exercise. I find it frustrating as a participant to complete a pre-course survey and then never hear how the facilitators used what they learned.
So, when appropriate, I include a short, anonymous (Safety!) summary of the LNRA responses in the WHY section of the learning design. This honours the time that they took to fill it out, and demonstrates how we used their answers to shape the learning design.
A Podcast Is Worth Several Thousand Words
If you'd like to hear more about LNRA's, I'd invite you to listen to the following podcast that I produced with Jane: The Learning Needs and Resources Assessment (GLP ask that you'd fill out a short info form) or via on iTunes.
The Final Word -- to You!
How have you used an LNRA in your learning design and facilitation work? Please post a comment below.
Wednesday, February 10, 2010 at 10:58AM | 3 Comments Share Article Email Article Print Article Eleanor Ray, LNRA, Learning Design, dialogue education in Learning, Learning Design
Reader Comments (3)
Great encouragement.
WHAT IF THERE'S NO RESPONSE?
You've described well the value of the feedback you've received. I am often disappointed with the scant feedback I receive when doing an LNRA for a meeting or workshop. On occasion, the feedback has been entirely unusable. However, the value of the LNRA for me is not lost:
A) the participants do appreciate being asked, even if they do not respond.
B) the participants do get a sense of what they can expect out of the course / meeting.
C and most importantly, sitting down and thinking through Who, Why, What for, When, etc. has helped me to prepare for the course / meeting in a much more thorough way. I'm often most struck by the value of considering "Who" will be attending. It's so self-evident that I would normally trollop right by the point. When I do sit down and write out just WHO will be attending, I almost always end up altering my original intention with different parts of the design.
Paul:
Yes, sometimes I have found that the response rate is a bit less than what I hoped for, but generally, as Jane notes, even a small response rate from the survey can give you valuable insights on why people are coming. When I have time and if I'm needing even more input, I usually write a follow-up note or sometimes even call people (without badgering them, of course). Usually it's an issue that people are just very busy and/or don't believe that their input will meaningfully inform the workshop design.
If that doesn't work, or if you do get a low response rate, be sure to do a mini-LNRA either before the workshop (e.g. by coming early to chat with folks as they arrive) and/or during some of the first tasks (e.g. by doing an extended version of a personal learning expectations exercise to get at some of the questions you were looking to ask -- again without belabouring the point).
Remember also that an LNRA is not only what we can Ask the participants via a survey, but what we can Study (e.g. secondary documents, websites) and Observe (e.g. environment, workplace, community) about their situation. So in situations where you don't get a great response rate to your survey or email questionnaire, be sure to augment your efforts on the Study and Observe components.
Finally, if you are doing a series of workshops with the same group, you may find that explicitly describing how you used their LNRA input to design or revise the first workshop will demonstrate that you are serious about this. You may then find that they are more likely to contribute another time.
Cheers, dh
I've glossed over the study / observe components of an LNRA. I will need to add that in.
Your encouragement to explicitly show participants that input given during an LNRA does inform the design is wonderful. I, too, remember the sting of being on the receiving end of an LNRA (or similar) and getting absolutely no reply whether it was good, bad, helpful, thrown away, etc. Reminds me of the quip: Love me, hate me, just don't ignore me.